How can we help?

Step-by-step guides for shipping with RouteOne — from your first order to returns, wallet and the API.

Guides

Create your account, finish KYC and ship your first order.

Create orders, import them in bulk and connect your online stores.

Pick a courier, print labels, schedule pickups and track parcels.

Failed deliveries (NDR), returns to origin, customer returns and weight disputes.

Recharge your wallet, read your passbook, invoices and COD remittance.

Ship heavy and multi-box B2B consignments.

Pickup addresses, users and roles, courier preferences and branding.

Create orders and track shipments from your own systems.

Install RouteOneX on Shopify and manage your store orders.

Write to support@routeone.app with your order ID or AWB and we'll get back to you.

Logged in? Open Help Center › Ticket in the app to track your request.