Tracking page branding
Put your own brand name, colour and support details on the tracking page your customers see.
When your customer opens the tracking link for their parcel, they land on a tracking page. You can make that page look like your brand instead of showing a generic one.
Customise the page
- 1Go to Settings › Customised Tracking Page (the page is called Tracking page).
- 2In the Branding card, enter your Brand Name. It is shown as the tracking page title.
- 3Pick your Primary Color. Enter a hex colour such as #0d9488.
- 4Add a Support Email and Support Phone so customers know where to reach you.
- 5Switch Show marketing banner on or off.
- 6Click Save Changes.
The Preview card shows a sample page that updates as you type, so you can check the look before saving.
Each option
| Option | What it does |
|---|---|
| Brand Name | Shown as the title of your tracking page. If left empty, the default name is used. |
| Primary Color | The accent colour of the page. It must be a valid hex colour, otherwise you will see an error. |
| Support Email / Support Phone | Shown to your customers. They stay empty, and are not shown, until you add your own. |
| Show marketing banner | Lets the tracking page show a banner to promote offers. |
| Show my logo in customer emails | Uses your company logo in shipment emails sent to your buyers. |
The logo used in emails is the one in Settings › Company Profile. Upload it there first. You can also fine-tune email colours and text under Communication Settings. See Notifications and communications.
Who can change it
Tracking page branding counts as an account setting, so it is available to the Owner and Admin roles. See Users and roles.
To see how customers track shipments, and how you follow them yourself, read Track shipments.
Related guides
Common questions
Still need help? Email support@routeone.app with your order ID or AWB, or raise a ticket from Help Center › Ticket in the app.