Track your shipments
Follow each parcel on its timeline, understand every status, and share the tracking link with your customer.
RouteOne collects updates from the courier and shows them in one place, so you do not need to visit the courier's site.
Find a shipment
Open B2C › Shipments. The tabs follow the parcel's journey. Use the search box or More Filter to find one by order ID, name, phone or AWB.
| Status | What it means |
|---|---|
| Created | Order is ready, no courier booked. |
| Assigned | Courier booked, AWB issued. |
| Ready to Ship | Pickup has been requested. |
| Shipped | Pickup is scheduled (manifest generated). |
| In Transit | The courier has the parcel and it is moving. |
| Delivered | Handed to your customer. |
| RTO | The parcel is being returned to you. |
| Exception | Something needs attention, such as a failed delivery. |
The shipment timeline
Open a shipment to see its Tracking Timeline with each update, along with the Shipment Summary and Charge Breakdown. A Track Now button on the card takes you there.
Tracking updates can take some time to appear after the courier scans the parcel. If a timeline looks behind, check again a little later.
Share tracking with your customer
From Ready to Ship onward, the AWB on the shipment card is a link to a public tracking page. Your customer can open it without logging in. It shows the status timeline, courier and AWB. You can set up its look in Tracking page branding.
Customer notifications
RouteOne can email your customer when the parcel ships, and can send tracking back to your connected store. Control what is sent in Notifications and communications.
Related guides
Common questions
Still need help? Email support@routeone.app with your order ID or AWB, or raise a ticket from Help Center › Ticket in the app.