Draft placeholder text — to be replaced by RouteOne with the final legal wording.
This Privacy Policy explains how RouteOne collects, uses and protects information when you use the RouteOne shipping platform.
1. Information we collect
- Account details: name, email, phone number and business details.
- KYC details and documents: GSTIN, PAN, bank account and uploaded proofs.
- Order and shipment data, including your customers' delivery details.
- Usage and device information such as log data and IP address.
2. How we use it
- To verify your business, provide the Service and process shipments, payments and COD remittances.
- To share necessary shipment details with courier partners and integrated sales channels.
- To send service notifications and respond to support requests.
3. Sharing
We share data only with courier partners, payment providers and service providers needed to run the Service, or where required by law. We do not sell personal data.
4. Security and retention
We protect data with access controls and keep it only as long as needed for the Service and legal obligations.
5. Your choices
You can access and update your account details, and contact us to request deletion where applicable.
6. Contact
Privacy questions: support@routeone.app