Complete your KYC

KYC (know your customer) is how we verify your business. Until it is approved, you cannot use the dashboard. Right after sign-up you land on the page titled Complete your KYC to get started.

What you need

• Your legal or registered business name, as printed on your GST certificate.
• Your GSTIN (15 characters) and PAN (10 characters).
• Bank details: Bank name, Bank account number and IFSC.
• Three documents: GSTIN Certificate (PDF or image), PAN Card (business or proprietor), and Cancelled Cheque / Bank Proof (a cancelled cheque or bank statement).
• Optional: your brand logo.

Submit your KYC

1. 1Enter your legal business name, GSTIN, PAN and bank details. Fields are checked as you type, and you will see a message under any field that looks wrong.
2. 2Under Documents, upload each of the three files.
3. 3Optionally upload your brand logo with Upload logo.
4. 4Click Submit KYC for review.

While you wait

The page shows KYC submitted — pending approval. You will get dashboard access as soon as the team approves your KYC. The page says reviews typically take 24 to 48 hours. If you have an account manager, their contact details are shown on the page under Your Account Manager (KAM).

The Documents card on this page shows how many documents are still pending. You can upload missing ones or replace an existing one any time while you wait.

If your KYC needs attention

If something is wrong, the page shows KYC needs attention with the reason. Click Resubmit KYC, fix the details or documents, and submit again.

After approval

Once approved, you can open the whole panel. Your KYC status and documents stay visible in Settings under KYC Details, and your business and bank details can be viewed under Company profile and bank details. Your next steps are to add a pickup address and ship your first order.