Edit, clone or cancel an order

Open any order from B2C › Orders to see its details and the actions available. What you can do depends on how far the order has gone.

Edit an order

You can edit an order while it is in Pending Approval or Processing, and only if it has not been booked with a courier yet.

1. 1Open the order from Orders.
2. 2Change the details you need, for example the Shipping Address or Billing Address tabs.
3. 3Save your changes.

• Once a courier is booked, the order cannot be edited here. Edit the shipment from Shipments instead.
• For orders that came from a connected store, the amounts stay locked because your store is the source of truth. Edit the amounts in your store.
• Some roles in your team may not be allowed to edit orders. Ask your account owner if the fields are locked.

Clone an order

Cloning copies an order into a new one, which is useful for repeat buyers or exchanges. Open the order, click the More actions (three dots) button and choose:

• Clone as B2C: creates a new B2C order that you can edit and save.
• Clone to B2B: creates a Cargo+ order from it. See Create a B2B order.

Cancel an order

Open the order, click More actions and choose Cancel Order. You can also tick several orders on the Orders page and click Cancel. Cancelling is final, and the order moves to Cancelled.