Read your wallet and passbook
Understand your wallet balance, the passbook tabs, transaction types, filters and how to export your transactions.
The Wallet Transactions page shows your current balance and every credit and debit on your account. Open it from Billing › Wallet Transactions.
Your balance
| Item | Meaning |
|---|---|
| Available Balance | What you can spend on shipping right now. |
| Total Balance | Your whole balance, including any amount that is on hold. |
| On Hold | Money reserved against pending weight discrepancies and COD in transit. Click it to see each item. It is released or charged once resolved. |
Click Refresh next to Available Balance to reload it, or Recharge to add money. See Recharge your wallet.
Tabs
- Passbook shows everything in one list.
- Shipping Transactions shows freight charges and refunds for shipments.
- VAS Transactions shows charges for value-added services.
- Recharge shows the money you have added.
- BYOC Transactions shows entries for couriers you bring yourself.
Columns
Each row has Date & Time, Reference ID, AWB, Amount (green for money in, red for money out), Transaction Type, Remarks and Status.
Transaction types
| Type | What it is |
|---|---|
| Recharge | Money you added to the wallet. |
| Freight Charge | Shipping cost deducted when an order is shipped. |
| Refund | Money returned to the wallet, for example when you cancel a shipment. |
| COD Remittance | A COD-related credit or adjustment on your wallet. See COD remittance. |
| Weight Discrepancy | An extra weight charge you accepted. See Weight discrepancies. |
| VAS | Charge for a value-added service. |
| Buyer Messaging | Charge for messages sent to your buyers. |
Search, filter and export
- 1Use the search box to find an AWB, reference or remark.
- 2Pick a date range and a type from the Types filter.
- 3Click Export to download the filtered rows as a CSV file.
Also see Billing › Shipping Charges for a per-shipment breakdown (freight, COD charge, total, refunds and weight adjustments, net charge).
Related guides
Common questions
Still need help? Email support@routeone.app with your order ID or AWB, or raise a ticket from Help Center › Ticket in the app.